Taking strict action on the incident of misbehavior with army personnel by toll staff deployed at Bhuni Toll Plaza on Meerut-Karnal section of NH-709A on 17th August 2025, where a verbal altercation between an army personnel and toll staff escalated into a fight.
NHAI has imposed a penalty of Rs. 20 lakhs on the toll collecting agency, M/s Dharam Singh, in view of the grave breach of the Contract Agreement due to the agency’s failure to manage the situation and ensure staff discipline. Additionally, NHAI has initiated the process of terminating and debarring the toll collection firm from future participation in toll plaza bids. The local police have also lodged an FIR and arrested six people in this matter.
NHAI strongly condemns such behavior by the fee plaza staff and is committed to ensure safe and seamless travel on National Highways.
